Tutorial
EA Backup Codes: Where to Find Them and How to Use Them
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Backup codes are the emergency key to your EA Account. You need them when your phone is gone, your authenticator app no longer opens or your email inbox is out of reach. Many players only look for them when it is already too late. This guide shows you where they are, what to do if they do not show up and how to keep them safe.
What backup codes are
When two-factor authentication is on, EA asks for an extra code every time you sign in from a new device. Normally this code comes by email, text message or from an authenticator app. Backup codes replace that code when none of these methods work. According to EA they are then the only way to sign in from a new device. Each code works only once.
Where to find your backup codes
- Sign in at myaccount.ea.com with the EA Account your console or PC uses.
- Open the security settings (Security or Security and privacy, depending on your region).
- Go to the section for two-factor authentication. In some regions it is still called Login Verification.
- Under Backup codes, select View. EA may ask you to confirm with a security code first.
Write the codes down right away or save them in a password manager.
No backup codes visible?
Backup codes only exist when two-factor authentication is turned on. If the section is missing or empty, switch two-factor authentication on first (email, text message or authenticator app). After that the codes appear in the same place. Also check that you are signed in with the right EA Account: many players have an old account from earlier games next to the one their console uses.
Renew your codes
On the same page you can create a new set of codes at any time. As soon as you do, all old codes stop working. That is useful when you have used several codes, when you think someone else has seen them or when you simply want a fresh start. Always keep only the newest set.
A code does not work?
| Cause | What to do |
|---|---|
| The code was used before | Take another unused code from the list. |
| A new set was created since | Use only codes from the newest set. |
| Wrong EA Account | Check which account your console or PC uses. |
| Code from the authenticator app entered | That is a different code. Enter a backup code from the list. |
| Typo | Copy and paste the code instead of typing it. |
Keep them safe
Treat backup codes like a password: with one code, someone can sign in to your account from a new device. Store them where only you can reach them, on paper at home or in a password manager. Before you change or reset your phone, save the codes and move your authenticator app. If you ever have to share a code, for example on our delivery page for a Comfort Trade, you can create a new set afterwards.
Locked out completely?
If you have no codes and no other verification method left, use EA's account recovery. More on this in EA's guide on two-factor authentication. For questions about your order, our support team is there for you.