Terms and Conditions

These Terms and Conditions govern the use of futland.net and all products and services offered on it. By visiting the website or placing an order you accept these terms. Please read them carefully before you order.

1. Provider and scope

(1) This website is operated by FUTLand, owned by Hussein bin Ali bin Mal Allah Al-Lawati, Muscat / Seeb, 112, Oman ("FutLand", "we"). Contact: [email protected].

(2) These terms apply to all orders placed by users, visitors and buyers ("customer") through this website. Conflicting terms of the customer do not apply.

(3) The contract language is English. We may change these terms for future orders; the version shown at the time of the order applies.

2. Our service

(1) FutLand sells virtual in-game currency (FC Coins) for the Ultimate Team mode of EA Sports FC. No physical goods are sold.

(2) FutLand is an independent third party and is not connected with EA Sports, FIFA or any game publisher. We claim no rights in their intellectual property. All brand names, product names and logos are trademarks of their respective owners.

(3) The customer uses the website for personal purposes only and must not copy or reuse its content commercially.

3. Ordering

(1) The customer chooses platform and amount and continues to checkout. At checkout the customer enters an email address; if no account exists yet, one is created and access details or a login link are sent by email.

(2) By selecting a payment method and confirming the payment, the customer makes a binding offer and accepts these terms and the Privacy Policy. The contract is concluded when the payment is confirmed.

(3) The customer must enter correct and complete information in every order and delivery step; otherwise we cannot deliver.

(4) We store the contract details in line with data protection law. The customer can see the orders in the account.

4. Prices, discounts and payment

(1) All prices shown are final prices in the selected currency.

(2) Volume discounts and loyalty discounts are applied automatically at checkout exactly as shown on the website at the time of the order.

(3) The available payment methods are shown at checkout and depend on the customer's country. Payments are processed by third-party payment providers.

5. Delivery (Comfort Trade)

(1) After payment the coins are credited to the customer's FutLand balance. The customer starts the delivery on the delivery page by entering the login details of the EA account the Ultimate Team club belongs to, and confirms the login with the verification code from EA if asked.

(2) During the transfer the customer must stay logged out of Ultimate Team on all devices and keep the transfer list as instructed on the delivery page. Large amounts are delivered in several transfers within the per-transfer limit shown on the delivery page; we recommend the pace shown under "Recommended method".

(3) If a transfer stops because of something on the customer's side (for example wrong login, full transfer list, active console session), the delivery page shows how to fix it; the coins stay reserved until the transfer is completed.

(4) Our guarantee applies only to transfers made through FutLand. Buying coins from other sellers at the same time puts the EA account at risk and voids the guarantee.

6. Season Protection Guarantee and refunds

(1) Every order is covered for the current EA Sports FC season. If a problem occurs with the order during that season, the customer contacts our support. We handle refund requests within 24 hours and refund with the payment method used.

(2) Coins that have not been delivered yet can be refunded at any time on request. It can take a few working days until the payment provider shows the refund on the customer's account.

7. Right of withdrawal

(1) Consumers have a statutory right of withdrawal for distance contracts, as explained below.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, inform us (FUTLand, owned by Hussein bin Ali bin Mal Allah Al-Lawati, Muscat / Seeb, 112, Oman, email: [email protected]) by a clear statement, for example an email. You can use the model form below, but you do not have to. To meet the deadline, it is enough to send your notice before the withdrawal period ends.

Consequences of withdrawal: If you withdraw from this contract, we refund all payments received from you without undue delay and at the latest within fourteen days from the day we receive your notice, using the same payment method you used, unless expressly agreed otherwise. You will not be charged any fees for this refund.

(2) Model withdrawal form (complete and return only if you want to withdraw): To FUTLand, Owner: Hussein bin Ali bin Mal Allah Al-Lawati, Muscat / Seeb, 112, Oman, email: [email protected]. I/we (*) hereby withdraw from the contract concluded by me/us (*) for the following service (*): … Ordered on (*): … Name of consumer(s): … Address of consumer(s): … Signature (paper only): … Date: … (*) Delete as appropriate.

8. Liability

(1) We are liable without limitation for intent and gross negligence and for injury to life, body or health. Otherwise our liability is limited to foreseeable damage typical for the contract.

(2) We are not liable for measures taken by game publishers against accounts, unless we caused them; mandatory consumer rights remain unaffected.

9. Reviews and communication

(1) Customers may leave reviews. We may remove content that is spam, illegal, offensive or violates the rights of others.

(2) We contact the customer by email, live chat or the contact details given at checkout about orders and deliveries.

10. Data protection

We process personal data as described in our Privacy Policy: https://www.futland.net/pages/privacy

11. Applicable law and jurisdiction

The contract is governed by the laws of the Sultanate of Oman. Mandatory consumer protection rules of the customer's country of habitual residence, in particular for consumers in the EU, remain unaffected.

12. Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR) for consumers in the EU: https://ec.europa.eu/consumers/odr. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.